I was not surprised today when my google alert provided the following story. http://www.bloomberg.com/news/2013-01-31/aetna-profit-slips-as-insurer-settles-reimbursement-lawsuit.html . I believe Aetna will continue to have difficulties due to claim practices both in their health insurance and disability benefit markets. When claims facts are on the fence they seem to always rule in favor of their pocket book, rather than to do the right thing and dig deeper into the facts of the claim. These quick decisions in a highly intense production environment bring significant errors. This class action suit is one, but their LTD/STD market may see other similiar action as Employers and Employees begin to see their innovative claims practices at work. Fast is NOT always better. I really tried to tell them but they decided my opinion was not a fit for their culture. I understand employment at will but I believe they were misguided in their decision to terminate me. They may have violated the ADA with a wrongful termination. I have submitted this for review by the EEOC, we shall see. I believe eventually there will be consequences for this innovation and it will show up in their profits and large employee turnover. The future of Aetna may be on shakey ground. But then what do I know.
If God is with me, who can be against me.